Returns & Refunds policy
Pesma Creations – Simple, Fair, Reliable
At Pesma Creations, we stand behind the quality of every product we offer. If for any reason you're not completely satisfied with your purchase, our returns and service process is designed to be easy and customer-friendly.
Return Eligibility
You may return most unused items within 14 days of delivery for a full refund or exchange. To qualify:
Items must be unused, undamaged, and returned in their original packaging
Proof of purchase (order confirmation or invoice) is required
Clearance, personalized, or custom-made items are not eligible for return unless defective
How to Start a Return
Email us at support@pesmacreations.com or use our Returns Request Form. We’ll respond within 24 hours with simple instructions and a return label, if applicable.
Return Shipping
If the return is due to an error on our part (wrong or damaged item), we’ll cover the shipping cost.
For all other returns, shipping costs are the customer’s responsibility.
Refunds & Exchanges
Refunds are processed within 5–7 business days after we receive the item
If you prefer, we can issue a store credit or exchange instead
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 72 hours with photos of the issue. We will help you through the process of exchanging the product